FAQs
What types of products do you offer?
At Abigail Bespoke, we specialise in custom design and embroidery, offering a range of products including personalised pet blankets, embroidered horse numnahs, sweatshirts, cushions, and more. Each item can be customised to reflect your unique style and preferences.
How do I place a custom order?
Placing a custom order is easy! Simply visit our website or contact us directly with your desired product and personalization details. We’ll guide you through the process to ensure your order is exactly what you envision.
What is the turnaround time for custom embroidered items?
Our typical turnaround time for custom orders is 2-4 weeks, depending on the complexity and volume of the order. We always strive to complete orders as quickly as possible while maintaining high-quality standards. If you need your item sooner, please reach out to discuss your needs!
Are your products machine washable?
Yes! Most of our products, including embroidered items, are designed for easy care. We recommend following the care instructions provided with each product, but generally, machine washing at a gentle cycle with cold water is suitable.
Can I return or exchange a personalised item?
Because personalised items are made specifically to your specifications, we typically do not accept returns or exchanges on custom orders. However, if there is an error on our part or if the product is damaged upon arrival, please contact us within 7 days, and we will work to resolve the issue.